Refund and Returns Policy

Overview – 7 Day Return Policy

1) Damages pieces can be exchanged or replaced within 7 days of shipment. (Messenger/shipment Charges to be paid by the BUYER.

2) We don’t have any return policy if stated/advertised on the product page, which is for customized products.

3) VAT/Custom Taxes and Import Duties are not in our control. They shift as indicated by the principles of different states and must be paid straight forwardly by the purchaser. VAT/Custom Taxes and Import Duties are excluded in our requesting procedure, but rather might be charged to you by your legislature.

4) When you get any open or altered bundle inform us immediately by sending an email at info@shoplur.com.

5) Incorrect Stitching is Not our responsibility, We are not Responsible for ANY Faults in Stitching Sizes or any issues .These are the products sold by other vendors than our own brand shoplur.You can return the product within 7 days of shipment.

6) We refund the payment after product reaches our center and refund will be processed after verification of details.Please allow us 7 days for processing a full refund on the item.The refund will be reflected within 7 days.

7 )Refund of shipping and COD charges is not applicable.

8.)A Bit of Color variety may happen, as observing an item is genuine and in a displaying photo shoot occurs, we are not in charge of that.

9) Delay in dispatch is not our obligation. We dispatch on time from our side . and If any Product doesn’t get got inside 15 days, then please sent us immediately by means of email.

10) Catalog name in site and in Original may vary, as we change names because of security issues.

11) All returns must be in unused condition with packaging intact.

12) Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted back.

13) If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit.The buyer should bear the return shipping cost. For all self-shipped returns, we recommend you to do it via speed post to the address below:

Should write the Order id, Registered Mobile number and Email details on a sheet of paper and keep it in the parcel.

Appropriate Law

Terms of Use should be administered by and deciphered and interpreted as per the laws of India. The place of ward should be solely in Surat, India

Your Order is CONFIRMED After we receive the Payment, and Product availability status is checked after receiving Your payment, There are chances that Even after you pay the Product May Not be available, we Provide Easy Refunds or Adjustments if that Case Occurs.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

• Gift cards
• Downloadable software products
• Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@shoplur.com for questions related to refunds and returns.